H3C 无线控制器portal认证失败解决方法

无线控制器结合第三方平台做短信认证，无线侧负责将流量重定向到第三方平台做portal

短信认证时显示控制器登录失败

过程分析

在设备上先看一下display portal packet statistics，然后reset portal packet statistics 清空一下计数

再去触发认证，认证后在收集一下display portal packet statistics

（这里显示的是Portal认证服务器和MAC绑定服务器的报文统计信息）

<AC>display portal packet statistics

 Extend-auth server :  cloud

 Update interval :  60

  Pkt-Type           Success      Error        Timeout      Conn-failure

  REQ_ACCESSTOKEN    0            0            0            0          

  REQ_USERINFO       0            0            0            0          

  RESP_ACCESSTOKEN   0            0            0            0          

  RESP_USERINFO      0            0            0            0          

  POST_ONLINEDATA    0            0            0            0          

  RESP_ONLINEDATA    0            0            0            0          

  POST_OFFLINEUSER   0            0            0            0          

  REPORT_ONLINEUSER  0            0            0            0          

  REQ_CLOUDBIND      0            0            0            0          

  RESP_CLOUDBIND     0            0            0            0          

  REQ_BINDUSERINFO   0            0            0            0          

  RESP_BINDUSERINFO  0            0            0            0          

  AUTHENTICATION     0            0            0            0          

 Extend-auth server :  wechat

  Pkt-Type           Success      Error        Timeout      Conn-failure

  REQ_ACCESSTOKEN    0            0            0            0          

  REQ_USERINFO       0            0            0            0          

  RESP_ACCESSTOKEN   0            0            0            0          

  RESP_USERINFO      0            0            0            0          

  POST_OFFLINEUSER   0            0            0            0          

  REPORT_ONLINEUSER  0            0            0            0          

  AUTHENTICATION     0            0            0            0          

 Portal server :  portal

 Invalid packets: 0

  Pkt-Type                            Total    Drops    Errors 

  REQ_CHALLENGE                       0        0        0      

  ACK_CHALLENGE                       0        0        0      

  REQ_AUTH                            0        0        0      

  ACK_AUTH                            0        0        0      

  REQ_LOGOUT                          0        0        0      

  ACK_LOGOUT                          0        0        0      

  AFF_ACK_AUTH                        0        0        0      

  NTF_LOGOUT                          0        0        0      

  REQ_INFO                            0        0        0      

  ACK_INFO                            0        0        0      

  NTF_USERDISCOVER                    0        0        0      

  NTF_USERIPCHANGE                    0        0        0       

  AFF_NTF_USERIPCHAN                  0        0        0      

  ACK_NTF_LOGOUT                      0        0        0      

  NTF_HEARTBEAT                       0        0        0      

  NTF_USER_HEARTBEAT                  0        0        0      

  ACK_NTF_USER_HEARTBEAT              0        0        0      

  NTF_CHALLENGE                       0        0        0      

  NTF_USER_NOTIFY                     0        0        0      

  AFF_NTF_USER_NOTIFY                 0        0        0      

 Portal server :  portal-307

 Invalid packets: 0

  Pkt-Type                            Total    Drops    Errors 

  REQ_CHALLENGE                       0        0        0      

  ACK_CHALLENGE                       0        0        0      

  REQ_AUTH                            0        0        0      

  ACK_AUTH                            0        0        0      

  REQ_LOGOUT                          0        0        0      

  ACK_LOGOUT                          0        0        0       

  AFF_ACK_AUTH                        0        0        0      

  NTF_LOGOUT                          0        0        0      

  REQ_INFO                            0        0        0      

  ACK_INFO                            0        0        0      

  NTF_USERDISCOVER                    0        0        0      

  NTF_USERIPCHANGE                    0        0        0      

  AFF_NTF_USERIPCHAN                  0        0        0      

  ACK_NTF_LOGOUT                      0        0        0      

  NTF_HEARTBEAT                       0        0        0      

  NTF_USER_HEARTBEAT                  0        0        0      

  ACK_NTF_USER_HEARTBEAT              0        0        0       

  NTF_CHALLENGE                       0        0        0      

  NTF_USER_NOTIFY                     0        0        0      

  AFF_NTF_USER_NOTIFY                 0        0        0       

通过reset清空计数后再触发认证收集的数据如上，可以看出认证报文都没有增长

那就是portal报文没有发给我们AC， portal的第一个报文 应该时req auth 或者req info

如果这些都没有增长说明portal交互的报文没有让AC收到   （ 这里可能是密钥配置错了，或者中间有其他设备拦截了报文 ）

如果连续收集此命令，这个invalid packet是一直增长的 则说明密码不对 
   Portal server :  1

 Invalid packets: 0 

解决方法

通过 display portal packet statistics 查看报文计数，报文统计显示都是0

说明portal交互的报文没有让AC收到,

需要检查密钥配置，是否有其他设备拦截的报文，确认portal服务器上配置是否正确，以及服务器的设备地址是否和bas-ip一致